Patients routed.
Staff protected.
Scheduling calls, appointment reminders, and intake triage handled within HIPAA-compliant flows so your clinical staff focus on patients, not the phone queue.
Medical practices lose 15–20% of scheduling calls to hold queues and voicemail. Front desk staff spend the majority of their day on calls that follow a predictable pattern: new patient intake, appointment requests, insurance verification questions, and reminder callbacks. Every minute on those calls is a minute not spent on the patient in the room.
Voice AI handles the routing and scheduling layer: it identifies the call type, collects intake information within a HIPAA-aware flow, and books appointments directly into your practice management system. Reminder campaigns run automatically, reducing no-shows without adding staff hours.
Clinical staff deliver care. The AI manages the schedule.
What we automate
- Appointment bookingNew & existing patients
- Intake collectionPre-visit data
- Reminder campaignsNo-show reduction
- Rx refill routingTriage & escalation
- After-hours triageUrgent vs. routine
- EHR integrationEpic · Athena · Kareo
Where voice AI moves
the needle in health care.
-
01New patient intake & schedulingAI collects demographics, insurance information, and chief complaint within a HIPAA-aware flow, then books the first available slot in your practice management system.
-
02Appointment reminder campaignsAutomated outbound calls 48 hours and 24 hours before appointments. Patients confirm, reschedule, or cancel the schedule updates in real time, filling gaps automatically.
-
03After-hours urgent triageAI distinguishes routine from urgent calls outside business hours. Routine requests get next-day callback; urgent cases get an immediate warm transfer to an on-call provider.
-
04Prescription refill routingPatients requesting refills are identified, verified, and routed to the correct provider workflow. Simple refills get auto-processed; new prescriptions escalate appropriately.
Less time on hold.
More time on care.
We'll map your scheduling workflow and show you how voice AI fits within your HIPAA requirements including your specific EHR integration.