Support deflected.
Pipeline qualified.
Software and tech companies face two phone problems: support volume drowning out tier-2 issues, and inbound sales leads going cold before an AE picks up. Voice AI solves both.
Tech companies deal with high-volume support calls dominated by password resets, account access issues, and basic troubleshooting questions that don’t need a specialist. Meanwhile, inbound demo requests and trial-to-paid conversion calls often reach an AE’s voicemail and go cold. Both problems have the same root cause: not enough human bandwidth to handle every call instantly.
Voice AI handles tier-1 support triage guided troubleshooting, ticket creation, and knowledge base lookup reserving specialist time for genuine technical issues. On the sales side, it qualifies inbound demo requests by ICP criteria, asks the right discovery questions, and books the demo with the right AE. The AE arrives with a pre-filled brief, not a blind call.
Engineers focus on the product. AEs focus on closing. The AI handles everything else.
What we automate
- Tier-1 support triageTroubleshooting flows
- Ticket creationZendesk · Jira
- Demo qualificationICP scoring
- Demo schedulingAE calendar sync
- Trial conversionOutbound nurture
- CRM integrationHubSpot · Salesforce
Where voice AI moves
the needle in technology.
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01Tier-1 support triage & deflectionAI runs guided troubleshooting for common issues, looks up account status, and creates support tickets with full context pre-filled. Tier-2 specialists only receive escalations the AI genuinely can't resolve.
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02Demo request qualificationInbound demo requests are qualified by company size, use case, and buying timeline. ICP matches get priority routing to the right AE with discovery notes attached. Non-ICP leads get redirected to self-serve resources.
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03Demo & discovery call schedulingQualified prospects book directly into the AE's calendar via AI, with a pre-call brief generated from the qualification conversation. AEs arrive informed. First calls convert faster.
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04Trial-to-paid conversion campaignsProactive outbound to trial users at day 7 and day 14. AI identifies blockers, answers product questions, and connects high-intent users to a success manager before the trial expires.
Less time on tier-1.
More time closing.
We'll audit your support call mix and your inbound demo flow then show you where voice AI creates the biggest impact for your team size.