Customer questions
answered instantly.
Order status, returns, store hours, inventory questions retail support calls follow predictable patterns. Voice AI handles the volume so your associates focus on in-store experience.
Retail phone support is dominated by a small number of highly repeatable questions. “Where’s my order?” “How do I return this?” “Are you open on Sunday?” “Do you have this in a size 10?” These questions don’t require a human they require a fast, accurate lookup.
Voice AI handles the entire tier-1 support layer: it looks up order status in your OMS, reads back tracking information, explains your return policy, checks inventory by SKU, and answers location and hours questions from your knowledge base. Complex issues escalate to a human with full context already collected.
Associates focus on selling. The AI handles the queue.
What we automate
- Order statusOMS lookup
- Returns & exchangesPolicy + intake
- Inventory checksReal-time stock
- Store hours & locationKnowledge base
- Loyalty inquiriesPoints & rewards
- OMS integrationShopify · Magento · custom
Where voice AI moves
the needle in retail.
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01Order status & trackingAI looks up the order by phone number or order number, reads back status and tracking details in real time from your OMS. Customer gets an answer in under a minute. No hold, no transfer.
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02Returns & exchange processingAI explains the return policy, collects the order number and return reason, and initiates the return authorization in your OMS. Customer gets instructions. No associate time required for routine returns.
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03Inventory & product availabilityCallers asking about specific items get a real-time inventory check by SKU, size, or color. AI confirms availability at the nearest location or online and offers alternatives if out of stock.
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04Loyalty & rewards inquiriesMembers asking about their points balance, reward status, or redemption options get immediate answers via CRM lookup. No agent involvement for balance checks that should take 30 seconds.
Handle the volume.
Reduce the cost.
We'll audit your support call breakdown and show you exactly what percentage is automatable and what that means for cost per contact.