RFQs triaged.
Field support scaled.
High-volume supplier lines, RFQ intake, and field technician support calls handled by voice AI so your operations staff focus on production, not the phone queue.
Manufacturing operations generate high phone volumes across several distinct caller types. Suppliers checking order status. Procurement contacts submitting RFQs. Distributors with shipping questions. Field technicians calling a support line mid-job. Each group has different needs, different urgency, and different routing requirements.
Voice AI handles the routing and intake layer: it identifies the caller type, pulls relevant order or account data from your ERP, answers routine status questions, and captures structured intake for RFQs all before escalating to a human when needed. Field support lines get AI-first triage, with a subject matter expert loop-in only for escalations the AI can’t resolve.
Your ops team focuses on output. The AI handles the inbound.
What we automate
- RFQ intakeStructured triage
- Order statusERP lookup
- Supplier routingAccounts payable
- Field supportTier-1 AI triage
- Recall & returnsRMA intake
- ERP integrationSAP · Oracle · custom
Where voice AI moves
the needle in manufacturing.
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01RFQ intake & triageAI collects structured RFQ details part numbers, quantities, tolerances, timelines and routes to the right product engineer or account manager with a formatted brief. No more phone tag to gather basics.
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02Order status & shipping inquiriesCallers asking about order status, ship dates, or tracking get real-time answers pulled directly from your ERP. No hold time. No ops staff pulled off the floor to answer a status call.
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03Field technician support lineAI provides first-line troubleshooting for field techs: guided diagnostics, documentation lookup, and part identification. Escalates to a subject matter expert only when the issue exceeds AI resolution capability.
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04Returns & RMA intakeCustomers or distributors initiating returns get a structured intake: order number, defect description, quantity, and urgency. RMA ticket created automatically. Warranty review queued appropriately.
Less time on status calls.
More time on production.
We'll map your inbound call types, your ERP integration points, and build a voice AI flow that fits your operations without disrupting them.